NCC Bolsters Local Carnival Community

Port of Spain, Trinidad, October 28, 2015: The National Carnival Commission of Trinidad and Tobago (NCC) hosted several members of the local Carnival community, including Mas makers, food vendors, and arts and crafts professionals, to a workshop on Customer Service, at the NCC VIP Lounge, Queen’s Park Savannah on October 27, 2015.

The workshop, organised and led by NCC Strategy and Business Development Manager, Dr. Mareba Scott, offered participants proven strategies on the subject, including “Defining and Understanding Customer Service”, “Dealing with Customer Challenges and Conflict”, “Service vs. Product” and the “Importance of Customer Service”.

Dr. Scott guided the participants in group activities and presentations; providing insight into some of the challenges, as well as keys to success and effective communication. All participants were awarded certificates of participation in recognition of their achievements on the day.

Commenting on the success of Tuesday’s workshop Dr. Scott said, “The oral and written feedback from the participants was extremely positive. Participants felt that the training was better than expected and look forward to future training programmes from the NCC in order to improve their businesses.”

In his feature remarks, Chief Executive Officer, NCC, Michael Guyadeen shared his organisation’s vision behind hosting the programme, saying that such support had been long in coming and would do a great deal in augmenting the local Carnival industry.

“As the backbone of the Carnival industry, you need to be strengthened, supported, and empowered. What we offer you today will only be surpassed by what you make of it, by the techniques you actually use, and the way you incorporate them into your day-to-day operations,” Guyadeen said.

He added, “As one of our country’s most viable and sustainable businesses, Carnival has to be managed properly, and given room to grow and develop. And that growth and development has to begin with customer service excellence training.”

The workshop comes as part of the NCC’s ongoing drive toward the development of Carnival from a one-off event to a yearlong sustainable industry, and arose out of the work of NCC's Carnival Stakeholders' Needs Assessment Survey and the recommendations arising out of that report.

Dr. Scott and Ms. Mars – Dr. Mareba Scott, Manager, Strategy and Business Development, NCC (far right) and Sarah Adina Mars (left), Trinidad and Tobago Arts and Handicraft Association

CEO at the lectern – Michael Guyadeen, CEO, NCC delivers the feature address as Dr. Scott looks on.

CEO and Mr. Osborne – Michael Guyadeen, CEO, NCC (left) presents a certificate of participation to a proud Stephen Ancil Osborne of the Diego Martin Carnival Committee.